Booking Terms & Conditions
Thank you for choosing to book with Elder Grove Bed and Breakfast in Ambleside, the Lake District. We look forward to welcoming you very soon.
When you make this booking, you are entering an agreement with us. Please read our terms and conditions below:
You must inform us if you or any of your party feel ill in the 48 hours before you are due to arrive here at Elder Grove. We will reschedule your stay for when you are all feeling better.
For the safety of all our guests we do reserve the right to refuse to check-in anyone visibly showing COVID-19 symptoms.
If you feel ill during your stay with us, you must contact us immediately. We can then ensure you are looked after and other guests and staff are kept safe.
The price includes bed and breakfast accommodation and VAT. All extras such as additional meals, drinks, etc are available at an additional cost. Our best prices are for bookings made direct through our website or by telephone. We accept the following forms of payment: cash, debit cards, credit cards. A donation of £1 to The Lake District Foundation will be added to your bill, payable entirely at your discretion before leaving Elder Grove.
Cancellation: Direct bookings
Once you have confirmed your reservation at Elder Grove (by phone/email/letter) the agreement becomes a legally binding contract. The deposit you have paid to secure the booking is transferable to another booking made within 12 months of the original booking.
Should you need to cancel your stay at Elder Grove, we will require the cancellation in writing (e-mail or letter). If you cancel within 7 days or more notice, we would gladly transfer your deposit towards another stay (equal to or more than the original booking), taken within 12 months of the cancellation date. Further cancellation of the re-arranged booking can not be refunded or carried forward.
Bookings cancelled with less than 7 days’ notice are liable for payment of the reservation in full if we are unable to re-let the room before your stay.
Cancellation on the day or no-show will be charged the full amount.
Cancellation: Third Party (Agency Booking)
The terms of any bookings made through a 3rd party agent or travel agency are as per laid out by that individual company.
The total of the first night will be taken as deposit at the point of booking, which is non-refundable and non-transferable. Full payment is due if cancelled 21 days before arrival, any amount due will be taken on the credit card used to secure the booking.
Guests are required to make the cancellation through the 3rd party booking agent the reservation was made with.
We highly recommend all guests take out suitable holiday insurance. If you are planning a walking holiday and become unable to walk before or during your stay, your insurance will need to cover any cancellation charges.
Room allocation: Direct Bookings
When booking directly with Elder Grove we will always do our best to accommodate a specific room request. However due to the needs/constraints of the business, Elder Grove reserves the right to change room allocation to an equal or better room.
Room allocation: Third Party (Agency Bookings)
Bookings made through a third party will be allocated a room as booked. However, we cannot reserve specific rooms.
To ensure maximum letting potential from our rooms, we occasionally hold rooms for longer lets and would therefore decline a shorter booking. Once your booking has been confirmed, we would only cancel your booking if your accommodation was unavailable for reasons beyond our control. An attempt would be made to offer you alternative option. However, if this was not possible (or unacceptable to you), then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Arrivals & Departures
Your accommodation is available to you from 3pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 10.30am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.
Damages and Breakages
Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and there may be an additional charge if you did not report this.
All public areas and guests’ rooms are strictly non-smoking. Should you have found to be smoking in your bedroom a charge of £250 will be made to your credit card to cover the extra cleaning of furnishings, fabrics and loss of revenue. We also request that e-cigarettes are not used inside the premises.
Unfortunately we no longer accept pets – assistant dogs are accepted by prior arrangement only.
Sorry, we cannot accommodate children under 6.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any data gathered during this booking may be stored safely and securely as per our privacy statement.
At Elder Grove, supplements apply for under occupancy of a room and are charged at our discretion. Over occupancy of a room, without our prior arrangement, will incur the breach of the contract and guest will be asked to pay or vacate the premises.
Leisure Club Facilities
We have 2 passes available at a local hotels leisure club for guests to enjoy a nearby spa facility. These are available on a first come first serve basis, are not pre-bookable and are subject to the opening hours of the hotel/club.
What information we collect about you
When you make a booking with Elder Grove B&B, we collect the names of all the guests, their home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
You will be emailed a booking confirmation, further details on how to find us and other information you may find useful.
Following your departure, you will receive an automatic email from our booking system asking for your feedback. We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored?
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party system, Eviivo.
Neither we nor Eviivo will share your information with any other third-party organisation, legal reason for doing so. Your address is stored for very occasional direct mailings and email marketing, but you can opt-out at any time. Your name and address details and when you last stayed with us will be recorded and stored securely.