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Booking at the Elder Grove Bed & Breakfast

Thank you for choosing to book with Elder Grove. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

 

Prices:

The price includes bed and breakfast. Unless clearly stated on the booking form all extras such as additional meals, telephone drinks etc are additional. We accept the following forms of payment: cash, debit cards, credit cards. A donation of £1 to Nurture Lakeland will be added to your bill, this is entirely at the discretion of guests leaving Elder Grove.  Internet prices maybe higher than booking direct prices, this is due to the inflexibility of the internet and the commission charges made by the internet booking agency.

Pets: we do not accept pets in the building, assistant dogs are by prior arrangement only.  We have a cat that lives in the owners private flat.

Cancellation and Insurance:

Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations we charge the standard 2/3rds cancellation fee on all bookings when we are unable to re-let the room/rooms. For this reason we recommend you take out cancellation insurance, which is inexpensive and can be obtained from any good broker. for more details go to www.guestfirst.co.uk or www.atlasdirect.net
Please note we offer accommodation as booked, we do not offer walking holidays, please ensure your own insurance covers your cancellation charges if you are planning a walking holiday and become unable to walk before or during your stay.

Non-availability:

To ensure maximum letting potential form our rooms we occasionally hold rooms for longer lets and would therefore decline a shorter booking. Once you booking has been confirmed we would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival:

Your accommodation is available to you from 2pm on the day of arrival, unless otherwise arranged. Parking is available from around 11am on your day of arrival if you wish to make use of this facility.
From January 2015 arrival times will be from 3pm

Departure:

Please be ready to leave your accommodation by 10.30am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

Damages and Breakages:
Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of if you did not report this. Smoking is not permitted in the bedrooms we reserve  the right to charge for loss of income if a room is unfit to let after your departure from stale smoke odours.

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data:

Any data gathered during the course of this booking may be held on computer but not shared with other parties. We look forward to welcoming you to Elder Grove

OCCUPANCY
At Elder Grove supplements apply for under occupancy of a room and are charged at our discretion, over occupancy of a room without our prior arrangement and charges agreed will incur the breach of the contract and guest asked to Pay and or vacate the premises.

Booking at Stones Throw

PRICES AND CANCELLATION
~ A deposit of 1/3rd is payable on booking and full payment is due 6 weeks prior to arrival, as members of Nurture Lakeland a £1.00 donation is added to your bill this is at your discretion.
~ Holiday insurance is NOT included in the price – links to insurance company’s are available on the links page of this site.
~On Confirmation of the booking a contract is formed and the guest becomes responsible for the full payment of the rental
~ Cancellation up to 14 days prior to arrival a £25 administration fee will be retained. Any Un-let nights will be charged at 2/3rd of the weekly rate.
~ Payments can be made by credit card or cheque (payable to Elder Grove)
~ A credit card number is required as a ‘good housekeeping’ bond and is used to offset the cost of deep cleaning & damage if required after departure,
Accidental damage must be reported. Faults & failure of appliances must be reported and we will endeavour to repair or replace the item as soon as possible. It is too late to report a fault after your holiday.

ARRIVAL & DEPARTURE
~ Holiday’s are from 2pm on day of arrival (unless maintenance problems occur, when we will make the property available as soon as possible)until 10am on departure day.
On arrival and departure days cars can be left at Elder Grove by arrangement. The key and leisure club passes must be returned to Elder Grove on departure, unless other wise arranged prior to departure day.

PETS
~ Pets are not permitted in the property
~ Assistant dogs are accepted but by prior arrangement only

OCCUPANCY
~ Extra guests (including infants) are not permitted to stay in the property overnight, we reserve the right to ask you to leave prior to your departure date if occupancy is over 2 people
At Stones Throw the maximum occupancy is for 2 guests, charges will be incurred if extra guests are accommodated, we retain the right to asks guests to leave before the arranged departure date if over occupancy occurs.

LIABILITY
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
DATA
Any data gathered during the course of this booking may be held on computer but not shared with other parties. We look forward to welcoming you to Stones Throw

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